Thank you for choosing shaadimedia.com. We value your satisfaction and want to ensure you understand our refund policy.
Refund Eligibility
We understand that circumstances may arise that necessitate a refund. Refunds may be eligible under the following conditions:
- Cancellation of Paid Services: If you have subscribed to any premium or paid services on our platform and wish to cancel your subscription within the designated cancellation period, you may be eligible for a refund. The cancellation period and refund eligibility criteria vary depending on the type of service and subscription plan you have chosen.
- Unsatisfactory Service: If you are dissatisfied with our service for any reason, please contact our customer support team to discuss your concerns. In certain cases, we may offer a refund or credit towards future services as a gesture of goodwill.
Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email or through the contact form on our website. Please provide details regarding the reason for your refund request, your account information, and any relevant documentation.
- Review and Evaluation: Our customer support team will review your request and evaluate your eligibility for a refund based on our refund policy.
- Refund Processing: If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the transaction. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your financial institution.
Exceptions
Please note that certain conditions may apply to refund requests:
- Expired Subscriptions: Refunds are generally not available for subscription fees that have already expired or for services that have been fully utilized.
- Customized Services: Refunds may not be available for customized or personalized services that have been specifically tailored to your requirements.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team for assistance. We are here to help and ensure your satisfaction with our services.
